Last Updated: October 2025

At Scensera, customer satisfaction is at the heart of everything we do. Each perfume is crafted with care and attention to detail, and we make sure every order reaches you in perfect condition.

However, we understand that issues can sometimes occur, and we’re here to help.

1. Returns

Due to the nature of our products (personal and fragrance items), we cannot accept returns or exchanges once a product has been opened, used, or tampered with.
We take hygiene and product authenticity very seriously — once the seal is broken, the item cannot be reused or resold.

We strongly recommend checking your order details carefully before confirming your purchase.

2. Damaged or Incorrect Products

If you receive a damaged, leaking, or incorrect item, please reach out to us within 48 hours of delivery.
To process your request quickly, please share:

• Your order number

• Photos or videos clearly showing the issue

• A short description of the problem

Once verified, we’ll arrange a replacement or issue a refund (in special cases) within 7–10 working days.

3. Refunds

Refunds (if approved) will be processed using your original payment method.
Depending on your bank or payment provider, it may take 5–7 business days for the amount to reflect in your account.

4. Cancellation Policy

Orders can only be canceled before they are processed or shipped. Once dispatched, the order cannot be canceled or modified.
To request a cancellation, please contact us immediately at scensera@gmail.com with your order details.

5. Contact Us

For any questions or concerns about your order, please get in touch with us at:
📩 Email: scensera@gmail.com
🌐 Website: www.scensera.com

Note:

Scensera reserves the right to decline returns or refunds if the product is used, altered, or returned without prior communication.